1. Project Overview

AU Telecom approached Soft Solutioners with the need for a centralized, scalable, and secure HR management system to streamline their growing workforce operations. Their goal was to digitize and unify attendance, payroll, leave management, internal communications, and HR requests into a single, user-friendly platform.

Objectives:

● Replace manual and scattered HR processes with a unified system.

● Automate key HR functions such as payroll and attendance.

● Empower employees with self-service access to their records and requests.

● Improve transparency, communication, and efficiency across the organization.

2. Challenges

● Disjointed Processes: Payroll, attendance, and HR communications were handled via separate tools.

● Manual Workload: Significant HR time was spent on repetitive data entry and tracking.

● Scalability Needs: The solution had to support a growing headcount without compromising speed or accuracy.

● User Adoption: The system had to be intuitive for both HR teams and employees with minimal training.

3. Soft Solutioner’s Approach

A. Discovery & Workflow Mapping

We conducted interviews and process mapping sessions with HR and management to identify bottlenecks. This helped us define core modules: Attendance, Payroll, Leave Requests, HR Support Tickets, Internal Chat, Employee Feedback, and Resource Library.

B. System Design

● Created a role-based dashboard for admins, managers, and employees.

● Designed a clean, intuitive UI with easy navigation for daily HR tasks.

● Integrated real-time reminders and notifications for key deadlines.

C. Development & Integration

● Attendance Module: Clock-in/out tracking with automated summaries and pop-up confirmations.

● Payroll Management: Salary records, automated calculations, and searchable payroll history.

● HR Ticketing System: Employees can raise complaints or requests directly to HR with status tracking.

● Internal Communication: Built-in chat for fast, cross-department communication.

● Leave Management: Digital leave forms with approval workflows.

● Employee Profiles: Self-service access for updating details and viewing work history.

● Resource Library: Album/category-based repository for internal documents and media.

4. Key Deliverables

● Fully functional HRM web application with all HR workflows centralized.

● Secure, role-based access control.

● Responsive UI optimized for desktop and mobile.

● Notification and reminder system for critical tasks.

● Integrated chat, feedback, and HR support ticket features.

5. Results & Impact

● Efficiency Gains: Reduced HR processing time for requests by 45%.

● Employee Empowerment: Staff can manage their own data and requests without relying on HR.

● Centralized Records: All employee and HR data is now stored securely in one platform.

● Improved Communication: Built-in chat and feedback features increased collaboration and reduced email dependency.

6. Business Development Takeaways

● A unified HRM system eliminates redundancies and improves operational speed.

● Self-service tools improve employee satisfaction while reducing HR workload.

● Scalability in design ensures the system can grow alongside the company’s workforce.